I'm trying to create a formula to find a value (see attachment) in a different row. I know there are different ways of doing this but identifying the best one is proving difficult. I'm fine with standard vlookup and also index/match formulas but i've been told that I should be using an offset array formula to get my result but i'm unsure on how to do it. Firstly i need to select a Town then select a line then the result should be a choice of either Calls, HO or FCR. Any help on how to do this would be appreciated!